Welcome To My Personal Webpage

Ruth J. Serrano
4215 South Western Street Apt. # 77
Amarillo, TX 79109
Phone: (806) 410-0681
Email: [email protected]

Hello: My name is Ruth Serrano and I use this website to help prospective employers become more familiar with my job history, personal profile and career goals. Please feel free to browse the site so that we may become better acquainted.

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MY RESUME

Objective: My purpose is to utilize acquired work experience and education, both formal and that acquired through life experience, to assist the business community while broadening my own personal goals and horizons. 
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Education                   1971 through 1976      Kensington High School         Philadelphia , PA

High School Diploma

Languages                  Bilingual: Primary language is English. Secondary language is fluent Spanish

Work History and Qualifications             

 

Amarillo Answering Service               8/17/2007 through 02/01/2008 

                                   

                                    1208 w. 10TH                                       Manager name: Kenni

                                    Amarillo, TX 79101                                Supervisor: Betty

                                    phn # 806-374-5381                              Reason for leaving: Personal

                                    Telephone Operator

•         Answering the phone and transferring  incoming calls to proper personnel or business
•         During pledge week for our company's fund raiser, taking credit card donations by phone from consumers
•         Assisted with the cleaning and maintenance of both break and phone room areas        
  

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Xencom Corporation                           02/10/2007 through 08/08/2007       

                                   

                                    West Gate Mall                                     Supervisor: Pat Bryan

                                    7701 I-40 West                                     Phone # 806-358-7221

                                    Amarillo Tx                                           Reason for leaving: Better pay                                                                                                    

                                    Housekeeping

                                    Cleaning, mopping and sweeping the Mall

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Sears, Roebuck & Co.                         01/23/07 through 06/01/07

 

                                   

                                    WEST GATE MALL                                Supervisor: Carol Correa

                                    7701 W. I-40                                        Phone 806-354-7700

                                    Amarillo TX 79121                                Reason for leaving: Personal

                                    Merchandise Customer Associate

•         Assisting customers with price checks
•         Helping locate items on sale, cleaning fitting rooms
•         Organizing merchandise 
•         Assisted in displaying our merchandise in a fashionable manner appealing to customers of all ages
  

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Sitel Corporation                                 02/05/2000 through 10/27/2006

                                    4945 Canyon Drive                                Supervisor: Tracy Porsch

                                    Amarillo, Tx 79110                                Phone 806-468-0800  

                                                                                                Reason for leaving: Personal

                                   

                                    Customer Service Representative

•         Assisting members of USAA Insurance by updating their account
•         Answering billing inquiries, assisted in resolving billing issues
•         Transferred calls to the correct department member required to complete their insurance business needs
  

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                                    Quality Assurance Specialist

•         Provided customer service agents with training and coaching on company criteria and expectations for USAA Military Insurance members and their families           
•         Monitoring agents while they speak with members to insure they are following proper company guide lines and protocol

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Express Worldwide Florist                  07/10/1997 through 01/31/2001

                                    4975 Business Park Drive                     Supervisor: Marilyn Jones             

                                    Amarillo, Tx 79110                                Owner:  Daniel O‘Neal

                                                                                                Owner Phone # 806-352-2236

                                                                                                Reason for leaving: Business sold

                                    Customer Service & Sales Rep

•         Placed orders for flower arrangements by phone for customers
•         Took payments and advised customers of current special offers
•         Assisted in resolving customer complaints and issues at a managers level
  

References:                Available upon request